One of the more challenging parts of running a massage business is choosing how to handle last-minute cancellations, missed appointments and late arrivals. We understand that life gets in the way sometimes, and are usually happy to be flexible about the policies when illness or emergencies strike and you may not be able to commit to your appointment. In my desire to be effective and fair to all clients and massage therapists at Waywest the following policies will be honored.
Failure to cancel at least 24 hours before the start of the appointment time will result in charge for 100% of the scheduled appointment price. *Missed appointments and No-Shows included.
Ideally, you’ll give us closer to 48 hours notice when possible. I trust your judgement and consideration. Should we need to apply the cancellation policy, you will be invoiced via email and this amount must be paid prior to your next scheduled appointment.
If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.
File Under: FAQs